Terms And Conditions

Terms And Conditions at Namayan B.V, we are committed to ensuring timely shipments of our clients’ orders at the most competitive prices, with the goal of achieving optimum customer satisfaction. We understand that clear communication is key to a successful partnership, which is why after placing an order for any of our products, we work closely with you to confirm every important detail.

Here’s how we streamline the process:

-Open Communication: Following your order, we will exchange emails, calls, or faxes to specify and confirm key details such as product quality, quantity, packaging, delivery schedules, and payment terms.
-Personalized Service: Our team is dedicated to understanding your specific needs and preferences, ensuring your order is tailored to meet your expectations.
-Efficient Execution: We prioritize making shipments on time, every time, so that you receive your order promptly, with no compromise on quality or cost.
Our focus on clear communication and customer satisfaction sets us apart as a reliable partner in fulfilling your product requirements.
-We send a formal letter of offer.
-A draft contract is been issued for large orders to agree on all terms of term and to guarantee buyer and seller
-Buyer will confirm order quantity of goods and then send company details for proforma invoice
-Proforma Invoice is prepared and issued to buyer for payment confirmation based on agreed payment terms
-Seller confirms payment and does shipment within 2 – 5 working days based on order quantity

As much as Namayan B.V works to satisfy customers and to build a mutual friendship between our valued customers, Please kindly go through our terms and conditions to avoid future conflicts.

VISITING US
Namayan B.V accepts Visits ONLY upon appointment booking. Appointment scheduled takes from 4 to 8 weeks. For more information and bookings, Please kindly send us an appointment email.

CONTRACTS
We advice buyers to review each contract page as signed contract takes immediate effects. Any later adjustments are considered null and void

PROFORMA INVOICE
Buyers MUST be aware that Proforma Invoices are ONLY issued after seller and buyer agreements. Once Proforma Invoice is being Issued payment is expected to be done within 2-3 working days.

SHIPMENT & DELIVERY
All shipping documentations are scanned and emailed to buyers immediately upon shipment departure while originals are executed via DHL or FEDEX Express delivery respectively.

PAYMENT TERMS

All payments for goods must be made via international wire transfer directly to one of our bank accounts which we have within the EU regions of France, Germany, Hungary , Turkey , Portugal, Greece. Client’s consignment are shipped after the payment confirmation in one of our bank accounts given in our signed Invoice, and kindly contact us through phone/email after you have make a payment for confirmation.

Our payment terms is strictly T/T payment.
Clients are expected to email us with the scan proof of the payment from your bank, so we can released your order/consignment immediately to be shipped. You are responsible for all bank transfer fees. We will ship your order once your payment is received and confirmed.

There will be no shipment booking confirmation for your order/consignment until payment agreed deposit are received in our account.

REFUNDS :

In-case of cancellation or dispute after payments, We do offer a maximum of 1 to 2 weeks for refund. Some refunds are 100% depending on the trade terms

DOCUMENTATIONS:

We reserve the rights to refuse disclosure of some documentations as it might concern our suppliers information’s. It is one of our policies to protect our suppliers information.